Privacy Policy Plinko — Your Information Security Is Our Priority

Plinko takes seriously its responsibility to protect the privacy and personal data security of every member who uses our platform. As an online entertainment platform serving Malaysian users, we understand that your trust in us begins with how we handle your personal information.

This Privacy Policy has been prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and industry best practices. It clearly sets out the types of data we collect, why we need it, how we use it, and your rights as the owner of that data.

This document applies to all users who access or use the services Plinko via the plinko-jit.com website, mobile app, or any platform operated by us. By registering an account or continuing to use the platform after reading the change notice, you consent to the collection and processing of data as described herein.

To provide the best service to our members Plinko in Malaysia, we collect various categories of data. Each category is collected for a specific, proportionate purpose — we do not collect more than what is necessary.

Plinko collects your personal data through the following methods. We make every effort to collect only the information that is strictly necessary for each purpose:

• Account Registration Form: Identity and contact data are collected directly when you register a new account with Plinko. This includes your name, Malaysian phone number, and email address.
• KYC Verification Process: To comply with legal requirements and prevent fraud, Plinko may request a copy of your MyKad or other valid identification document during the identity verification process.
• Financial Transactions: When you make a deposit using Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or FPX via Maybank2u or CIMB Clicks, the payment information required to process your transaction is collected.
• Platform Usage: Activity and technical data are collected automatically as you use the platform, including games played, bets placed, and how you interact with the interface.
• Communications with Plinko: When you contact our support team via live chat, email, or any other channel, records of that communication are retained for reference and service improvement purposes.
• Cookies & Similar Technologies: As described in Section 7, we use cookies and tracking technologies to enhance the user experience and understand how the platform is used.

Plinko uses collected data solely for legitimate and transparent purposes. Below is a complete list of data usage purposes, arranged by order of importance:

• Account Management & Identity Verification: Keeping your account secure, processing logins, and conducting the KYC checks required for compliance with Malaysian law.
• Financial Transaction Processing: Processing deposits and withdrawals in MYR via Malaysian eWallets and online banking. This includes verifying the identity of payment account holders.
• Platform Service Provision: Allows you to access and enjoy all Plinko games and services, including slots, Baccarat, Super League football betting, badminton, and e-sports.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, and platform abuse. This is a legal obligation that Plinko cannot disregard.
• Customer Support: Providing you with relevant, personalised support. Records of past interactions allow Plinko's support team to address your issues more quickly and effectively.
• Service Communications: Sending important account-related notifications such as deposit confirmations, withdrawal alerts, security changes, and terms updates.
• Platform Improvements: Analysing usage patterns to understand which features our Malaysian members enjoy most and continuously improve the overall platform experience.
• Legal Compliance: Fulfilling Plinko's obligations under Malaysian law, including the PDPA 2010, anti-money laundering requirements, and any directives from the relevant authorities.

Plinko only shares your personal data with third parties when strictly necessary and to the minimum extent required. We do not share your data with anyone for marketing purposes or commercial gain.

• Payment Processing Providers: The minimum data required to process transactions is shared with Malaysian payment providers such as Touch 'n Go, GrabPay, and FPX banks. These providers are bound by their own strict privacy and security policies.
• Game Providers: Anonymous account information (excluding real names or financial details) may be shared with game providers such as Evolution Gaming or Pragmatic Play for technical maintenance and game fairness purposes.
• KYC Verification Services: For identity verification purposes, your KYC documents may be processed through a licensed, PDPA-compliant third-party identity verification provider.
• Legal Authorities: Plinko will disclose the necessary information to the police, courts, or Malaysian government agencies when required by law or a valid court order.
• Cloud Services & Infrastructure: Data is stored on secure servers operated by licensed cloud service providers. All data is encrypted both in transit and at rest.

Plinko continuously invests in security infrastructure to ensure your personal data is protected against unauthorised access, disclosure, alteration, or destruction. The following are the key security measures we have in place:

• End-to-End Encryption: All data transmitted between your device and Plinko's servers is protected with 256-bit TLS/SSL encryption — the same level of security used by Malaysian banking institutions.
• Two-Factor Authentication (2FA): Plinko offers a 2FA option for an added layer of security on your account. We encourage all members to enable this feature.
• Strict Access Controls: Only authorised Plinko staff who require access to specific data are permitted to view it. All access is logged and monitored.
• Continuous Monitoring: Our automated monitoring system detects and alerts the security team to any suspicious activity in real time, 24 hours a day, 7 days a week.
• Penetration Testing: Plinko conducts regular security testing by independent experts to identify and remediate vulnerabilities before they can be exploited.

Platform Plinko uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how the platform is used. Below are the types of cookies we use:

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the Plinko platform. For optional cookies, you may opt out without impacting your basic use of the platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Privacy Policy Plinko, you have the following rights regarding your personal data:

Plinko retains your personal data only for as long as necessary to fulfil the stated purposes or as required by Malaysian law:

• Active Account Data: Retained for the duration your account remains active with Plinko, plus a minimum retention period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years after each transaction, in compliance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC Records: Identity verification documents are retained for the period required by applicable compliance regulations.
• Support Communication Logs: Customer support interaction records are retained for 3 years for service quality purposes and as a reference in the event of a dispute.
• Technical Data & Logs: System logs and technical data are retained for 90 to 180 days for security and technical troubleshooting purposes.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. Anonymised data may be retained longer for analytical purposes and cannot be re-linked to your identity.

Parents and guardians are encouraged to monitor the internet usage of children and minors under their care. If you have any concerns about a minor potentially using the platform Plinko, please contact us immediately at support@plinko-jit.com.

Plinko reserves the right to update this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. When material changes occur:

• The "Last Updated" date at the top of this document will be updated
• Notifications will be sent to all active members via email or in-platform notice
• A minimum 14-day notice period will be given before any changes take effect
• Previous versions of the Privacy Policy will be kept in an archive for reference

Continued use of the platform Plinko after the changes take effect will be considered acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and request data deletion before the effective date.

For any enquiries, concerns, or requests relating to your personal data at Plinko, please contact our Data Protection Officer through the following channels: